Shipping Policy

Domestic Deliveries

We use Indian Post & Telegraph Services for Shipping in India via normal mail. Our Business days are Monday to Saturday and on non-government-observed holidays; our shipping is closed on all government-observed holidays. Weekend is Sunday. Under normal circumstances, order placed will be ship the following business day. Delivery time varies between 5 to 9 business days.

Undeliverable Packages

All our Customers are issued a refund if their package is returned by deducting the postage/shipping & handling charges. We shall not re-ship orders that are returned to us as undeliverable. Customers will have to re-order again.

International Deliveries

Customs & Excise restrictions and warranty issues of different countries prevent us from shipping to different international locations. Customers are responsible for any additional customs duties/excise duties. Delivery time varies between 15 to 20 business days. Business days, weekends, & holidays very from country to country

International Orders

• We use Courier Services and onwards mail out the deliveries through our local Hub in various countries , by using their national mail with Tracking system.
• Do not order items that are illegal to import in your country. Laws vary from country to country. It is your responsibility to check with your customs office to see if your country permits the importations of our products.
• If at any stage the package is sized by Customs for any reason and is returned to us, we shall issue you the refund less the postage/shipping & handling costs. If for any reason it is not returned to us, we cannot issue you a refund. Most parcels/packets are held by Customs for the purpose of charging the customs duty & import fees on it. If you are not aware of this, please contact the National Customs office of your country, before ordering as we are not responsible for such additional duties/fees/charges.

Cancellations

Any orders cancellations must be made before the order ships out. If the product has not shipped, a refund will be issued by the same method in which the order was originally placed/charged. If a cancellation is made/placed after the order is shipped out, it is then upto the customer to refuse package or re-send the package back to us. As soon as the package is reached at our end, a full refund will be issued, less postage/shipping & handling charges. All refunds are processed within 20 business days. We reserve the right to cancel any order at any time.

Website Terms & Conditions of Use

We are pleased to receive you as our guest to visit our web site (“Site”). The terms and conditions of use (“Terms”) constitutes a legal agreement between you and ACE HERBAL PRODUCTS INDIA . ( “Ace Herbal”). Your use of this site of ours constitutes that you have accepted our Terms & Conditions. If you do not agree with the specified Terms & Conditions , then please do not use this Site.

Ownership of this Web Site and its Contents :

This Site is owned and operated by ACE HERBAL PRODUCTS INDIA. All of the contents appearing ,being featured or displayed on this Site, including, but not limited to, sound , illustrations ,text, photographs images, moving images, , graphics, and software (“ Contents”), are owned by ACE HERBAL PRODUCTS INDIA, its licensors or its third-party image Partners.

All the elements of ACE HERBAL PRODUCTS INDIA, including, but not limited to, the content and general design , are protected by the laws relating to Intellectual Property Rights, Trade Dress, Copyright, Moral Rights and Trademark and other similar laws. Except as explicitly permitted under this or another written licence or agreement with ACE HERBAL PRODUCTS INDIA, no portion or element of property of ACE HERBAL PRODUCTS INDIA, its licensor or its third-party image Partners. You shall indemnify ACE HERBAL PRODUCTS INDIA, its licensors its affiliates and subsidiaries against any, expenses or losses, damages or costs incurred by any or all of them as result of your breach of these Terms or your unauthorised use of the Contents or Site.

Use of the Site

This Site and its Contents are intended for the customers of ACE HERBAL PRODUCTS INDIA. You may not use this Site or the Content for any purpose not related to your business with ACE HERBAL PRODUCTS INDIA. Any use of the Contents, this site or any of its functionality for a purpose not permitted by these Terms is a ground for immediate revocation of any usernames, postcodes or other permissions that may have been granted by ACE HERBAL PRODUCTS INDIA ,for use of this Site.

Trademarks

ACE HERBAL PRODUCTS INDIA are trademarks of ACE HERBAL PRODUCTS INDIA, its subsidiaries or its third-party image Partners. All other trademarks logos and service marks ( Collectively the “ Trademark”) appearing on the Site are Trademarks of their respective owners. Nothing contained on the Site to be construed as granting , by implication, estoppel or otherwise, any licence or right to use any Trademarks displayed on the Site without written permission of its respective owner. Your use of Trademarks displayed on the Site except as provided in these Terms is strictly prohibited.

Disclaimer

THIS SITE AND ITS CONTENTS ARE PROVIDED “AS IS” AND ACE HERBAL PRODUCTS INDIA AND ITS DIRECTORS/PROPRIETORS, EMPLOYEES, CONTENT PROVIDERS, AGENTS AND AFFILIATES EXCLUDE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY WARRENTY, EXPRESS OR IMPLIED , INCLUDING, WITHOUT LIMITION, ANY IMPLIED WARRENTIES OF MERCHANTIBILITY , SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE. ACE HERBAL PRODUCTS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM USE OF THIS SITE OR THE UNAVAILABILITY OF THE SITE , INCLUDING , BUT NOT LIMITED TO , LOST PROFIT AND DIRECT, INDIRECT, INCIDENTAL , PUNATIVE AND CONCIQUENTAL DAMAGES. THE FUNCTIONS EMBODIED ON OR IN THE MATERIALS OF THIS SITE ARE NOT WARRANTED TO BE UNINTERRUPTED OR WITHOUT ERROR. YOU, NOT ACE HERBAL PRODUCTS INDIA , ASSUME THE ENTIRE COST OF ALL NECESSORY SERVICING , REPAIR OR CURRECTION DUE TO YOUR USE OF THIS SITE.

ACE HERBAL PRODUCTS INDIA, uses reasonable efforts to ensure the accuracy, correctness and reliability of the Content, but we make no representation of warranties’ as to the Content’s reliability, correctness or accuracy. Images of people or places displayed on the Site are either the property of , or used with the permission by ACE HERBAL PRODUCTS INDIA or other third parties. The use of these images by you , or anyone authorised by you , is prohibited unless specifically by these Terms or specific permission provided elsewhere in the Site or by separate licence or agreement. Any unauthorised use of these images my violate Copyright Laws, Trademark Laws, the Law of Privacy & Publicity, and Communications , regulations and Statutes

There may be links to the other web sites from this Site; however , these other web sites are not controlled by ACE HERBAL PRODUCTS INDIA and we are not responsible for any content contained on any such web site or any loss or damage suffered by you in relation to your use of such web sites. You waive any and all claims against ACE HERBAL PRODUCTS INDIA regarding the inclusion of links to outside web sites or your use of those web sites. Additionally , parties or services of these parties, and except as otherwise provided by written agreement, does not assume any liability for the actions, product, services or content of these parties.

Some US states and foreign countries do not permit the exclusion or limitation of implied warranties or liability for certain categories of damages, some or all of the limitations above may not apply to you to the extent they are prohibited or superseded by state or national provisions

Governing Law and Venue

The Agreement shall be interpreted, construed and governed by the laws of India, without reference to its laws relating to conflicts of law . Convention on Contracts for the International Sale of Goods, Venue for all disputes arising under this Agreement shall lie exclusively in the Superior courts of the India. Users of this Site agree that any and all disputes arising from the use of this Site , or the ordering of materials from this Site , shall be settled by binding arbitration. Notwithstanding the foregoing, however ACE HERBAL PRODUCTS INDIA , shall have the right to commence and prosecute any legal or equitable action or proceeding before any non-Indo court of competent jurisdiction to obtain injunctive or other relief in the event that, in the opinion of ACE HERBAL PRODUCTS INDIA, such action is necessary or desirable beyond that relief immediately afforded through an arbitration proceeding.

No Waiver , Severability

No action of ACE HERBAL PRODUCTS INDIA, other than an express written waiver or amendment, may be construed as a waiver or amendment of any of these Terms. If any clause in these Terms is found to be unenforceable , wherever possible, this will not affect any other clause and each will remain in full force and effect. We reserve the right to change these Terms, the Contents displayed on this Site, any license or product prices contained on the Site and any information or license terms without prior notice . These Terms set out the entire agreement between ACE HERBAL PRODUCTS INDIA and you relating to your use of this Site.

Privacy Policy

Dhanvantary’s DB Care respects your ability to make informed choices about the collection and uses of your personal information. This privacy policy tells you about our online collection and use of information that identifies you personally so that you can make an informed choice about using this web site ( “SITE” ) . the terms of this policy apply to www.dbcareindia.org and other web sites that Dhanvantary’s DB Care hosts or operates, unless different terms are specified in a form or contract provided to you online or offline. Business users should refer to the terms and conditions of services or license agreements for additional information governing Dhanvantary’s DB Care use of business information. Those terms and conditions take precedence over this policy , and apply to all business, including sole proprietorship and other small business enterprises. Web sites we link to , including but not limited to the sites of subsidiaries and third-party content partners, may have different privacy policies and practices from those disclosed here. We assume no responsibility for the policies or practices of such linked sites and encourage you to become acquainted with them.

This Site is operated by Dhanvantary’s DB Care in India , by using this Site you understand and agree that (1) the information collected from this Site may be retained indefinitely, and may be stored , accessed and used in jurisdictions’ whose privacy laws may be different and less protective than those of your home jurisdiction; (2) Dhanvantary’s DB Care may use this information for a variety of purposes, including direct marketing ( unless , you opt out of receiving direct marketing from Dhanvantary’s DB Care) ; (3) Dhanvantary’s DB Care may disclose this information to affiliates, subsidiaries, agents, third-party content partners and necessary payment processors, whose privacy policies and practices may be different from those of Dhanvantary’s DB Care and for which Dhanvantary’s DB Care assumes no responsibility; (4) Information about our customers including personal information, may be disclosed a part of any merger, sale or the company assets or acquisition, as well as in the unlikely event of an insolvency, bankruptcy or receivership in which personal information would be transferred as one of the business assets of the company; and (5) We reserve the right to disclose your personal information if required to so by law ,or in a good-faith belief that such action is reasonably necessary to comply with legal process, respond to claims or protect the rights, property or safety of our company, employees, customers or the public.

Information Collected from This Site

When you visit this Site, some information, such as the web site that referred to us , your IP and email address and navigational and purchase information, may be collected automatically as part of the site operation. This information is used t generate user profiles and to personalise the Site to your particular interests. On some occasion we may ask you t provide information on online forms. For example, we may ask for your username, password, place of birth, full name, telephone number, email address and postal address, or other information to register online, or for your credit card number or other personally identifying information to fulfil incensing transactions or to receive products or services. We may also ask you about your age, hobbies, income , gender or other information to participate in surveys or other online activities. Providing information on online forms is always voluntary, and you are free not to complete any online forms. If you choose not to, however, some products and services may not be available to you.

How We Use Your Information

Information collected online is stored indefinitely and is used for various purposes, including processing your transactions, customer service, product and service development , direct marketing and marketing analysis, facilitating your use of this Site customizing your images selection to your particular interests. The information we collect may be shared with our subsidiaries, agents, third-party content partners, affiliates’ and selected other entities for similar p purpose . In addition, unless you opt out of receiving promotional materials from Dhanvantary’s DB Care , we may notify you of special promotions, new products or services or other information that may be of interests. ( See Opting-Out section , below.)

About Cookies

When you visit the site , we place a text file called a cookie in the browser directory of your computer’s hard drive. A cookie is a small piece of information that a web can store on your web browser and later retrieve. The information that cookies collect includes the date and time of your visit , your registration information and your navigational and purchase activity. Cookies offer you many conveniences. They allow Dhanvantary’s DB Care , and certain of its subsidiaries and third-party content partners, to recognise and assists in determining what content is best suited t your needs. Most browsers allow you to decline cookies, but if you elect to do so, these may not display properly. You are free to delete cookies after your session , and browser should contain instructions on how to do this.

Opting-Out

If you do not want to receive promotional information from Dhanvantary’s DB Care, you can opt out by unchecking the appropriate box on your online registration form or, in the event an online registration form is not available, by notifying your account executive. If you did not opt out when you registered and later decide that you are not interested in receiving this information, you can opt out at any time by sending an email to sales@dbcareindia.org or speaking with your account executive. Please note that if you opt out of receiving of promotional material from Dhanvantary’s DB Care you still may receive such material from our worldwide subsidiaries, third-party content partners, Affiliates and other parties to whom we provide your information in the course of doing business, as explained above.

Reviewing , Updating or correcting Your Information

If you would like to review information you previously provided on an online form, or believe that the information we currently have on record is incorrect, you may update your information in the Account section of this web site

Children

We do not intend to solicit or collect personal information from anyone under the age of 13. If you are under 13 you should not use or enter information on this Site.

Questions or Concerns

If at any time you have questions or concerns about this policy, or Dhanvantary’s DB Care compliance with the policy , please let us know by sending an email to sales@dbcareindia.org. We will make reasonable efforts to identify and correct any problem.

Changes to This Privacy Policy

We reserve the right to change the terms of this privacy policy at any time. We encourage you to review this privacy policy whenever you visit our web site to make sure you understand how we use the information we collect.